Terms of Use

Introduction and acceptance

By using pktechie.com.au, Pagelyze, PKTechie CareHub or any PKTechie services, you agree to these Terms of Use and any policies linked from them, including the Privacy Policy. These services are operated by me, Prazin Karki (PK), trading as PKTechie.

These terms apply to use of the PKTechie website, Pagelyze website audit tools, PKTechie CareHub client portal, website support work, consulting, implementation services, reports, fix recommendations, support documents and any related communications.

This website is mainly aimed at small businesses in Australia, but it may be accessed from other locations. If you do not agree to these terms, please do not use the website, Pagelyze, CareHub or PKTechie services.

About PKTechie, Pagelyze and CareHub

PKTechie is operated by me, PK (Prazin Karki), a Sunbury-based web and AI frontend developer working with small businesses across Melbourne, Victoria and nearby areas. Pagelyze is a website health check tool that provides general information about website performance, SEO, accessibility and improvement opportunities.

PKTechie CareHub is a client support portal used to manage client onboarding, website support requests, support documents, comments, approvals, time logging, billing notes and service summaries for approved PKTechie clients.

PKTechie CareHub client portal and support services

CareHub is provided to help PKTechie clients understand their support setup, submit requests, review support documents, approve work where needed, track logged time and see billing or support summaries. CareHub is not a replacement for a signed proposal, statement of work, quote, invoice or separate written agreement. If there is an inconsistency, the latest accepted written quote, proposal, signed agreement or invoice will take priority to the extent of that inconsistency.

A client may be asked to review and accept their CareHub support setup before accessing the rest of the portal. Acceptance may be recorded with the accepting user's name, email address, date, time, client account and technical details such as IP address. That record is used for business administration, audit history and confirmation that the client has reviewed the displayed support setup.

Only authorised client users should access CareHub. If you are invited to CareHub on behalf of a business, you confirm that you are authorised to use the portal for that business and, where applicable, to accept the support setup or approve work on its behalf.

Support allocation, billing and payment terms

Support plans may include an agreed allocation of time, such as a fixed number of support hours per fortnight, month or other billing cycle. Unless otherwise agreed in writing, the support allocation gives the client access to PKTechie's reserved support capacity for that cycle and may be used for agreed support tasks, website checks, small fixes, technical investigation, documentation, email or plugin checks, WooCommerce support, client communication, implementation notes and other approved support work.

Unused support hours do not automatically roll over to future cycles unless PKTechie agrees in writing. PKTechie may, where appropriate, use allocated support time for proactive work across approved client websites, including checks, small fixes, maintenance notes or improvement recommendations that are relevant to the client's supported websites.

Work outside the included support allocation, larger feature requests, redesigns, new builds, urgent emergency work, third-party licence costs, hosting costs, software subscriptions, paid plugins, copywriting, design assets or other out-of-scope work may be quoted, approved and billed separately.

Payment terms, invoice timing and billing cycle details should be shown in the relevant quote, invoice, proposal, CareHub support setup or written agreement. For example, a client may have 14-day payment terms from invoice issue date. Clear payment terms help set expectations for when payment is due, accepted payment methods and how overdue amounts may be handled.

Approvals, estimates and client responsibilities

Where PKTechie considers approval necessary, work may not begin until the client approves the estimate, scope, quote or task direction. Some small support tasks may be completed using an agreed support allocation without a separate approval for every minor action, provided the work is within the accepted support setup or written agreement.

Clients are responsible for:

• Providing accurate information, login access and materials.
• Confirming they have authority to request work.
• Reviewing estimates, support notes and completed work within a reasonable time.
• Keeping their own backups, hosting, domain, email, plugin and third-party account details secure.
• Paying approved invoices by the due date shown on the invoice or support agreement.

Delays in providing access, feedback, content, approvals or payment may delay delivery or support response times.

General information only (no professional advice)

The content on this website, CareHub, support documents and Pagelyze reports is provided as general information only. It is not financial, legal, technical or professional advice tailored to your specific circumstances.

You should not rely solely on the information provided on this website, in CareHub or in Pagelyze reports to make important business or technical decisions. Where appropriate, you should obtain your own independent professional advice from qualified advisers.

Use of Pagelyze, CareHub and the website

You must not:

• Misuse the website, Pagelyze or CareHub, including by attempting to attack, hack, reverse engineer, disrupt or interfere with the service or its security.
• Submit malicious content, spam, confidential information you are not authorised to share, or any material that violates laws or the rights of others.
• Use automated systems (such as bots or scrapers) to access the website, Pagelyze or CareHub in a way that places unreasonable load on the servers or interferes with other users' access.
• Use Pagelyze to test websites you do not own or have permission to test.
• Attempt to access another client's CareHub workspace, data, support requests, documents or billing information.

You are responsible for ensuring you have permission to run Pagelyze against any website URL you provide. You are also responsible for any content you submit through the contact form, CareHub or other parts of the website.

Third-party services and client systems

This website, Pagelyze and CareHub may link to or use third-party websites, hosting providers, databases, authentication providers, analytics tools, email services, AI services, payment providers, WordPress plugins, WooCommerce, Shopify, Webflow, domain providers, DNS providers, SMTP services or other systems.

PKTechie is not responsible for third-party service outages, account restrictions, pricing changes, plugin defects, hosting issues, payment processor issues, email deliverability limitations or platform changes outside PKTechie's reasonable control. Third-party costs are the client's responsibility unless otherwise agreed in writing.

Intellectual property

All content on this website, the Pagelyze tool, CareHub and related branding (including the PKTechie, CareHub and Pagelyze logos) are owned by PKTechie or its licensors and are protected by copyright, trademark and other intellectual property laws.

I grant you a limited, non-exclusive, non-transferable licence to access and use the website, Pagelyze and CareHub for your own business or personal purposes in accordance with these terms. You may not copy, modify, distribute, sell or create derivative works from any part of the website, Pagelyze or CareHub without my prior written permission, except as otherwise permitted by law.

Unless otherwise agreed in writing, pre-existing PKTechie tools, reusable code, templates, processes, documentation, frameworks, components, snippets, audit logic, CareHub workflows and general know-how remain PKTechie intellectual property. Client-provided content, logos, brand assets and business materials remain the client's property or the property of their licensors.

Consumer guarantees and fair trading

Nothing in these terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other laws that cannot be excluded, restricted or modified by agreement. Services supplied to consumers may come with guarantees that they will be provided with due care and skill, be fit for a disclosed purpose, and be supplied within a reasonable time where no time is agreed.

PKTechie aims to describe services, pricing, support scope, approvals and payment terms clearly. If you believe there is a problem with a service, please contact PKTechie first so the issue can be reviewed and, where appropriate, a practical solution can be discussed.

Liability and disclaimers (subject to Australian Consumer Law)

To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law, I exclude all warranties, conditions and representations (whether express or implied) relating to the website, Pagelyze, CareHub and PKTechie services.

To the maximum extent permitted by law, I am not liable for any loss or damage (including indirect, consequential, special or punitive loss or damage) arising from your use of or inability to use the website, Pagelyze, CareHub or PKTechie services, including but not limited to:

• Loss of data, profits, revenue or business opportunities
• Errors or inaccuracies in Pagelyze reports, CareHub notes, support documents or website content
• Interruptions, delays or unavailability of the service
• Any decisions made based on information from the website, CareHub or Pagelyze
• Issues caused by third-party platforms, hosting, plugins, payment providers, email services or client-managed systems

If any liability cannot be excluded under the Australian Consumer Law, my liability is limited (at my option) to resupplying the services or paying the cost of resupplying them, as permitted by law.

Suspension, cancellation and access

PKTechie may suspend access to CareHub or pause support services where payment is overdue, access is misused, security is at risk, a client no longer has an active support arrangement, or where continued access would create legal, operational or security risk.

Either party may end or change an ongoing support arrangement in accordance with the relevant proposal, quote, invoice or written agreement. If no specific cancellation period is agreed, PKTechie asks clients to provide reasonable written notice so support work, access and billing can be closed out properly.

Changes and availability

I may change, suspend or discontinue any part of the website, Pagelyze or CareHub at any time without notice. I do not guarantee that the website, Pagelyze or CareHub will be available at all times or free from errors or interruptions.

These terms may be updated from time to time. The most current version will always be available on this page. Your continued use of the website, Pagelyze, CareHub or PKTechie services after changes are made constitutes your acceptance of the updated terms. I encourage you to review these terms periodically.

Governing law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from or relating to these terms or your use of the website, Pagelyze, CareHub or PKTechie services are subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Contact

If you have any questions about these Terms of Use, please contact me at admin@pktechie.com.au.

Disclaimer

These Terms of Use are provided as general information and are not legal advice. If you need specific legal advice about these terms or your rights and obligations, please consult a qualified legal professional.