PKTechie | Privacy Policy

Introduction

This privacy policy explains how I collect, use and protect your personal information when you use pktechie.com.au, the Pagelyze website health check tool, PKTechie CareHub client portal or PKTechie services.

Who I am and how to contact me

My name is Prazin Karki (PK), and I operate under the business name PKTechie. I'm based in Sunbury, Victoria, Australia. You can contact me at admin@pktechie.com.au if you have any questions about this privacy policy or how I handle your personal information.

What information I collect

I collect the following types of information:

Contact form data: When you use the contact form on my website, I collect your name, email address, subject (if provided), message content, and any other information you choose to include in your message.
Pagelyze tool usage: When you use the Pagelyze website health check tool, I collect the website URLs you enter, technical details about the site (such as performance, SEO and accessibility information), and basic usage logs including timestamps, IP addresses and browser information. This data is used to run the service and improve its accuracy and performance.
CareHub client portal information: When you or your business uses PKTechie CareHub, I may collect client names, business names, website URLs, user names, email addresses, login and invitation details, user roles, support requests, comments, approvals, support documents, uploaded files, time entries, billing notes, service setup information, support agreement details, onboarding status and activity history.
Onboarding acceptance records:If a client user accepts a CareHub support setup, I may record the accepting user's name, email address, client account, date, time, terms version and technical information such as IP address where available. This helps confirm who accepted the support setup and when.
Website usage data: I may collect website usage data through server logs and optional analytics tools. This can include page views, referrers, general location data (country or city level), device type, browser type and similar technical information. This helps me understand how the site is used and improve the user experience.
Cookies and similar technologies: The website and related services may use cookies or similar technologies to remember your preferences, manage sessions, authenticate users, protect accounts and provide analytics. You can control cookies through your browser settings, but some login or portal features may not work properly if required cookies are disabled.

How I collect your information

I usually collect personal information directly from you when you:

fill in a contact form on my website
use the Pagelyze website health check tool
log in to or use PKTechie CareHub
submit a support request, message, approval or file
accept a support setup or onboarding flow
communicate with me by email or other channels.

I may also collect some technical information automatically through server logs, cookies and analytics tools (for example IP address, browser type, pages visited, login events and timestamps).

Anonymity

Where it is practical to do so, you can interact with my website without telling me who you are (for example, by browsing the site without filling in a form). However, if you want me to respond to an enquiry, provide services, run a website audit, invite you to CareHub or manage client support requests, I will usually need at least your name, email address and relevant business details.

How and why I use this information

I use your information for the following purposes:

To reply to enquiries you send via the contact form and provide the services you request.
To provide the Pagelyze website health check results and improve the accuracy, performance and features of the tool.
To create and manage CareHub accounts, invitations, client access, roles and tenant-based client workspaces.
To manage support requests, comments, approvals, support documents, billing notes, time logs, onboarding acceptance and service summaries.
To send transactional emails, including invitations, request updates, comment notifications, onboarding acceptance emails and support-related notices.
To maintain and secure the website, Pagelyze and CareHub, detect abuse or errors, prevent unauthorised access and ensure the services function properly.
To keep business records, support histories, invoice references and audit trails needed for client service administration.
To send follow-up emails or updates if you have asked for them, with an easy way to opt out of marketing messages at any time.

Legal basis and consent

When you submit your details through the contact form, use Pagelyze, accept a CareHub support setup or use CareHub, you provide that information voluntarily so I can respond to your enquiry, provide the services you requested or manage the relevant client support relationship.

I collect and use personal information only where it is reasonably necessary for my business activities, such as operating the website, providing Pagelyze results, maintaining CareHub, managing client support services, maintaining security and keeping business records, in line with the Australian Privacy Principles. In some cases I may also ask for your consent (for example, to send you updates about my services). You can withdraw your consent at any time by contacting me.

CareHub client workspace and tenant data

CareHub is designed so each client can only access information connected to their own business or approved workspace. Client users should not attempt to access another client's requests, documents, billing notes, support history or files.

PKTechie admin users may access client workspace information where needed to provide support, manage onboarding, maintain the system, investigate issues, prepare billing summaries or meet legal and business record-keeping obligations.

Uploaded files and support documents

If you upload files, screenshots, PDFs, briefs, website materials or support documents into CareHub or provide them by email, those materials may be stored and used to provide support services, understand the requested work, keep project records, prepare billing notes or refer back to past support history. Please avoid uploading sensitive personal information unless it is necessary for the support request.

When information may be shared

I may share your information in the following circumstances:

Service providers: With trusted service providers who help me host the website, run databases, manage authentication, send emails, provide analytics, store files, monitor errors, process payments or otherwise operate the business. These providers are required to protect your information and use it only for the purposes I specify.
Client workspace users: Information connected to a CareHub support request, document, comment, approval or billing summary may be visible to authorised users within the same client workspace, depending on their role and access level.
Professional advisers: With my accountant, lawyer or other professional advisers if needed for business, tax, legal or compliance purposes, subject to confidentiality obligations.
Legal requirements: If required by law, court order or to respond to legal requests, or to protect my rights, property or safety, or that of others.

I do not sell your personal information to data brokers or third parties for marketing purposes.

Third-party platforms and providers

PKTechie services may use third-party providers for hosting, deployment, databases, email delivery, authentication, analytics, AI processing, payment handling, file storage, error monitoring or other operational needs. Examples may include providers such as Netlify, Neon, Resend, Google, Stripe, OpenAI or similar tools, depending on the service being used. These providers may process information in Australia or overseas according to their own terms and privacy practices.

Overseas transfers

Some of my service providers (such as cloud hosting providers, email services, AI services, database providers or analytics tools) may be located outside Australia. When I use these services, your information may be processed in those countries as part of providing the services, including (for example) the United States or other countries where these providers are based. I take reasonable steps to use reputable providers and configure services in a way that supports privacy and security.

Security and retention

I use reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or alteration. This may include authentication controls, role-based access, tenant separation, secure passwords or invite flows, encrypted connections, access controls and limiting access to people or providers who need it to operate the service. However, no system can be 100% secure, and I cannot guarantee absolute security.

I keep your information only for as long as reasonably necessary for the purposes described in this policy. For example, I may retain contact form submissions, CareHub support history, onboarding acceptance records, billing notes, time entries, uploaded files and project-related emails for business record-keeping, tax, dispute handling, service continuity and client support purposes. Where information is no longer reasonably needed, I may delete, archive or de-identify it where practical.

Access, correction and deletion requests

Under the Australian Privacy Principles, you have the right to request access to or correction of your personal information that I hold. If you would like to access or correct your information, please contact me at admin@pktechie.com.au. I will respond to your request within a reasonable time.

You may also ask me to delete information where it is no longer needed. Some records may need to be retained for legitimate business, legal, tax, security, dispute resolution or service continuity reasons.

Direct marketing and opting out

If you receive emails from me about my services or updates, you can opt out at any time by using the unsubscribe link in the email (if provided) or by contacting me directly at admin@pktechie.com.au. Transactional emails related to CareHub access, invitations, onboarding, support requests, comments, approvals, invoices or security may still be sent where needed to provide the service.

Complaints

If you have a complaint about how I have handled your personal information, please contact me first at admin@pktechie.com.au, and I will do my best to resolve it.

If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC). You can find more information about making a privacy complaint on the OAIC website at oaic.gov.au.

Changes to this policy

I may update this privacy policy from time to time to reflect changes in my practices or for legal, operational or regulatory reasons. The most current version will always be available on this page. I encourage you to review this policy periodically.

Effective date: May 2026

Disclaimer

This privacy policy is general information about how I handle personal information and is not legal advice. If you need specific legal advice about privacy matters, please consult a qualified legal professional.